I’ve just started using Green Cabs as my preferred taxi company company. Last week when I was in Wellington I called to order a taxi from the city to Wellington airport.

Auckland Co-op, the other company that I’ve used a lot in the past, have an IVR system that I found a novelty at first, but after a while found it a bit impersonal. Green cabs are still a small company and I was greeted with a “Hi Mathew” (I was calling from my mobile) which was a nice touch. I hope they choose to stay with a human operator as they grow in the future.

After booking the Wellington-Christchurch trip, the operator asked one simple question that made my life a lot easier, and at the same time gave them business. They asked me if I’d like to order a taxi for when I arrived at Christchurch. And yes! I did!

And at the arrivals gate, there was a Green Cab driver waiting for me with my name on one of those pin boards.

Probably the only thing that could have been improved here was that I only had my boarding pass when I was on the call, and it didn’t have my arrival time so I had to make a bit of a guess. It would have been great if the operator could have just told me they would look at the flight arrivals time and sort that out for me.

Overall though, I’m so glad that I got asked that simple, and obvious quetion from the Green Cabs operator. I’ll be using them again

If you’re a business, what are the small but obvious things that you could be doing to improve your customer’s experience?

Tags: Service

This entry was posted on Monday, September 29th, 2008 at 1:38 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.